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• AdminMoisey Uretsky (Head of Product, Digital Ocean) commented  ·  March 26, 2013 9:57 a.m.  ·  Delete

  Will review the mailing on support tickets to get that cleaned up.

• Ryan commented  ·  March 23, 2013 7:28 p.m.  ·  Delete

  The emails when *I* update a support ticket are still getting caught by my junk filter but when staff reply they are not. In this case I consider this a feature: I don't want to get an email when I reply. Please add email notification settings to enable specific mailings only.

• AdminMoisey Uretsky (Head of Product, Digital Ocean) commented  ·  February 5, 2013 3:10 p.m.  ·  Delete

  It should be added now and processed on all future mailings.

  Thanks!

• Jonathan Tittle commented  ·  January 16, 2013 4:15 p.m.  ·  Delete

  After receiving a few e-mails through GMail we eventually see some e-mail from DO get filtered. It doesn't happen as often as of late, though it does still happen occasionally. Next time it happens, I'll check and see what pops up - all the older e-mails have already been flushed.

• AdminMoisey Uretsky (Head of Product, Digital Ocean) commented  ·  January 16, 2013 11:22 a.m.  ·  Delete

  Is there a comment on the filter which says why it was tagged as spam?

  Thanks

• Ryan commented  ·  January 16, 2013 9:20 a.m.  ·  Delete

  On a related note, all emails I get in regard to support ticket responses go straight to my junk folder.